List of ErrorsThe card does not support the specific type of purchase being attempted. This can happen when the card has restrictions on certain transaction types, the gateway has opted out of accepting certain cards, or regulatory limitations apply.

Root Cause

• Card restrictions: The card used does not support the specific type of transaction attempted (e.g., online purchases, recurring billing, international transactions).
• Gateway rejections: You may have opted out of accepting purchase cards at the payment gateway level.
• Issuer limitations: The card issuer has restricted the card for certain purchase types based on account settings or card program rules.
• Unsupported transaction category: The transaction falls under a category that the card is not permitted to process (e.g., subscriptions or digital goods).
• Regulatory limitations: Compliance regulations in the issuing country prevent certain transaction types on specific card products.

Troubleshooting and Solutions

• Ask the customer to use a different card that supports the type of purchase being attempted.
• Recommend the customer contact the card issuer to check if the card can be enabled for the specific purchase type.
• Clearly inform customers about acceptable payment methods and supported transaction types.
• Consult with the payment gateway to confirm if you need make any configuration changes in the payment gateway account.
• Review the merchant account settings with your payment gateway to ensure the business category aligns with supported card transaction types.