List of ErrorsThe card type is not supported. This can happen when your account is not configured to accept the specific card type, the gateway does not support it, or regional restrictions apply.
gateway.payment_method.card_type_not_supported
Recommended Customer Message
The merchant account cannot process your card type. Please check with the merchant to ensure they accept this type of card or retry with a different payment method.Root Cause
- Unsupported card type: The payment gateway account is not configured to accept the specific card type used (e.g., Amex, Diners Club).
- Merchant account limitations: Your payment gateway setup does not support certain card networks.
- Regional restrictions: The card type is not supported for transactions in the merchant's region or country.
Troubleshooting and Solutions
- Verify and update the merchant account configuration to enable acceptance of the required card types.
- Contact the payment gateway support team to confirm whether the merchant account supports the attempted card type.
- Clearly communicate supported card types to customers during the checkout process to avoid confusion.
- Review regional or regulatory restrictions that may prevent acceptance of specific card types.
- If the card type cannot be supported, ask the customer to try the transaction using a different card type accepted by the merchant.