List of ErrorsThe gift card transaction was not tagged correctly. This can happen when the transaction is not marked as a gift card transaction, standard payment transaction types are used instead of dedicated gift card types, or the gateway configuration does not handle gift card transactions properly.
gateway.payment_method.gift_card_tag_issue
Recommended Customer Message
There was a problem with your Gift Card. Please try again, and if the issue persists, contact our customer service.Root Cause
- Incorrect transaction tagging: The transaction was not marked correctly as a gift card transaction, leading to processing failures.
- Unsupported transaction types: Standard payment transaction types were used instead of dedicated gift card transaction types like giftCardCapture, giftCardCredit, or giftCardAuthReversal.
- Gateway configuration issue: The gateway is not set up to automatically handle gift card transactions without explicit tagging.
Troubleshooting and Solutions
- Verify that the payment integration properly tags gift card transactions during processing.
- Retry the transaction after correcting the transaction type and tagging.
- Contact the payment gateway support team if the issue persists despite correct tagging.
- Clearly communicate to customers if there are any specific steps required when using gift cards for payments.
- Reach out to Chargebee support if the payment gateway recommends any changes in the integrations to support gift cards specifically.