API Version
Product Catalog
Library
All Events
Triggered when an omnichannel subscription item change is scheduled.
Event Schema
id
string
Unique identifier for the event
occurred_at
integer (unix timestamp)
Timestamp when the event occurred
source
string
Source that triggered the event (e.g., admin_console, api, scheduled_job)
object
string
Always "event" for webhook events
api_version
string
API version used for this event
event_type
string
Type of the webhook event
webhook_status
string
Status of the webhook delivery

object
Content of the event
object
The omnichannel_subscription_item object affected by this event
object
The omnichannel_subscription_item_scheduled_change object affected by this event
object
The customer object affected by this event

Sample Payload

{ "id": "ev_16BX9WWeQKpCFJjl", "occurred_at": 1755864600, "source": "admin_console", "object": "event", "api_version": "v2", "event_type": "omnichannel_subscription_item_change_scheduled", "webhook_status": "not_applicable", "content": { "omnichannel_subscription_item": { "id": "omnichannel_subscription_item_example_id", "...": "..." }, "omnichannel_subscription_item_scheduled_change": { "id": "omnichannel_subscription_item_scheduled_change_example_id", "...": "..." }, "customer": { "allow_direct_debit": false, "auto_collection": "on", "billing_address": { "city": "Walnut", "country": "US", "first_name": "John", "last_name": "Doe", "line1": "PO Box 9999", "...": "..." }, "card_status": "no_card", "created_at": 1517505731, "...": "..." } } }