Description

The payment failed because the bank account has exceeded its allowed transaction or activity limits. This error occurs when the account reaches daily, monthly, or total transaction caps set by the bank, or when the account type restricts the frequency of transactions.

Recommended Customer Message

Your payment could not be processed because your bank account has reached its transaction limit. Please contact your bank to review your limits or use a different payment method.

Root Cause

• Activity limits reached: The customer's bank account has exceeded the allowed number of transactions or activity limit set by the bank.
• Transaction caps enforced: The bank has imposed limits on the number or value of transactions within a specific time period.
• Account type restrictions: The account type (e.g., savings account) limits the frequency or volume of outgoing transactions.
• Security measures: Temporary limits have been applied due to recent unusual activity or as part of fraud prevention policies.

Troubleshooting and Solutions

• Ask the customer to contact their bank to review and adjust the transaction or activity limits.
• Recommend the customer use an alternative bank account or payment method that supports higher transaction activity.
• Retry the transaction after the customer confirms the account limits have been increased or reset.
• Clearly inform the customer about the activity limit failure and suggest actionable next steps.
• Ensure the payment system does not automatically retry the transaction repeatedly if limits are known to be reached.