Description

The payment failed due to a configuration issue with the bank account. This error occurs when the account is not properly set up to process specific payment types, lacks required features, or has incompatible settings for the transaction being attempted.

Recommended Customer Message

Your payment could not be processed due to an issue with your bank account configuration. Please contact your bank for assistance or try a different payment method.

Root Cause

• Incorrect account configuration: The bank account is not properly configured for processing payments or specific transaction types.
• Unsupported transaction settings: The account does not support certain payment methods, currencies, or transaction flows.
• Missing required features: The account lacks necessary permissions or features needed for completing the transaction.
• Gateway misconfiguration: Incorrect setup in the payment gateway is preventing the transaction from processing successfully.

Troubleshooting and Solutions

• Ask the customer to retry the transaction after ensuring that the correct account is being used.
• Recommend the customer contact the bank and confirm that the account is configured correctly for the intended transaction type.
• Contact the payment gateway support team if the issue persists despite using the correct account configuration.
• Advise the customer to use an alternative payment method if immediate completion of the transaction is required.
• Review your payment gateway configuration to ensure all necessary account settings are correctly applied.