Description

The payment failed because the bank account does not support the transaction currency. This error occurs when the account is not configured for multi-currency transactions or when the specified currency is not available for the account due to bank or regulatory restrictions.

Recommended Customer Message

Your payment could not be processed because your bank account does not support the selected currency. Please use an account that supports this currency or choose a different payment method.

Root Cause

• Unsupported currency: The customer's bank account is not configured to handle transactions in the specified currency.
• Account type restrictions: The bank account does not support multi-currency transactions or foreign currency payments.
• Missing currency configuration: The required currency has not been enabled or configured for the bank account.
• Regulatory restrictions: The bank imposes restrictions on handling specific foreign currencies due to compliance or regulatory policies.

Troubleshooting and Solutions

• Ask the customer to contact their bank to confirm if their account supports the specified transaction currency.
• Recommend the customer use a different bank account or payment method that allows multi-currency or foreign currency transactions.
• Clearly inform customers about supported currencies during checkout to help them select the appropriate payment method.
• Avoid retrying the transaction until the account configuration supports the desired currency.
• Suggest using a currency-compatible account or enabling multi-currency support if offered by the bank.