Description

The payment failed because the bank declined the transaction from this account. This is a general decline that can occur due to insufficient funds, account restrictions, incorrect details, or other reasons determined by the issuing bank.

Recommended Customer Message

Your payment was declined by your bank. Please verify your account details and balance, then try again. If the issue persists, contact your bank or use a different payment method.

Root Cause

• Insufficient funds: The account does not have enough balance to complete the transaction.
• Bank declined the transaction: The issuing bank declined the transaction without specifying a detailed reason.
• Account restrictions: The bank account has certain limitations or restrictions preventing successful transactions.
• Incorrect account details: Invalid or incorrect bank account information was provided during the transaction attempt.

Troubleshooting and Solutions

• Ask the customer to verify and correct their bank account details if necessary.
• Recommend the customer use a different payment method or bank account to complete the transaction.
• Suggest the customer check their account balance and resolve any funding issues before retrying.
• Retry the transaction after confirming that the account is active and has sufficient funds.
• Advise the customer to contact their bank if the decline continues despite having correct account information and sufficient balance.