Root Cause

• Insufficient funds: The account does not have enough balance to complete the transaction.
• Bank declined the transaction: The issuing bank declined the transaction without specifying a detailed reason.
• Account restrictions: The bank account has certain limitations or restrictions preventing successful transactions.
• Incorrect account details: Invalid or incorrect bank account information was provided during the transaction attempt.

Troubleshooting and Solutions

• Ask the customer to verify and correct their bank account details if necessary.
• Recommend the customer use a different payment method or bank account to complete the transaction.
• Suggest the customer check their account balance and resolve any funding issues before retrying.
• Retry the transaction after confirming that the account is active and has sufficient funds.
• Advise the customer to contact their bank if the decline continues despite having correct account information and sufficient balance.