Description

The payment failed because the bank account has restrictions that prevent transactions from being processed. This error occurs when the bank has placed limitations on the account due to compliance reviews, regulatory holds, exceeded usage limits, or suspected fraudulent activity.

Recommended Customer Message

Your payment could not be processed because your bank account has restrictions. Please contact your bank to resolve the issue or use a different payment method.

Root Cause

• Compliance review: The bank has placed restrictions on the account due to pending compliance or verification checks.
• Regulatory holds: Restrictions have been applied as part of regulatory requirements or investigations.
• Usage limits exceeded: The account has reached transaction or usage limits imposed by the bank.
• Suspicious activity detected: The bank has restricted the account due to suspected fraudulent transactions or unusual activity.

Troubleshooting and Solutions

• Ask the customer to contact their bank for clarification on the restriction and how to resolve it.
• Recommend using a different payment method or bank account to complete the transaction.
• Retry the transaction after the customer confirms that the restriction has been lifted.
• Clearly communicate the reason for the failed transaction and guide the customer on resolving the issue.
• If the issue persists, suggest the customer escalate the matter within their bank's support channels.