Description

The payment failed because the country associated with the bank account is not supported. This error occurs when the country code is invalid, incorrectly formatted, or the payment gateway does not support transactions from the specified country.

Recommended Customer Message

Your payment could not be processed because transactions from your country are not supported. Please use a bank account from a supported country or choose a different payment method.

Root Cause

• Invalid country code: The country code entered does not follow the ISO 3166 standard required for bank account processing.
• Unsupported country: The payment gateway or bank does not support processing transactions from the specified country.
• Incorrect parameter usage: The country code parameter in the API or payment form was incorrectly named or formatted.
• Formatting errors: Typographical mistakes or incorrect case formatting caused the system to reject the country code.

Troubleshooting and Solutions

• Verify and enter the correct ISO 3166-compliant country code for the bank account.
• Confirm that the specified country is supported by the payment gateway for transactions.
• Review API or payment form configurations to ensure the country code parameter is correctly implemented.
• Retry the transaction only after correcting the country code.
• Contact the payment gateway support team if the issue persists despite providing a valid country code.