Description

The payment failed because the bank account number provided is invalid. This error occurs when the account number is incorrectly entered, does not match the required format, or is not valid for the specified country or currency.

Recommended Customer Message

Your payment could not be processed because the bank account number is invalid. Please verify your account number and try again, or use a different payment method.

Root Cause

• Incorrect account number: The customer entered an invalid or incomplete account number.
• Invalid format: The account number does not meet the required format or length standards.
• Unsupported account number: The provided account number is not valid for the specified country or currency.
• Test or placeholder data: The account number provided is a dummy or placeholder value not valid for real transactions.

Troubleshooting and Solutions

• Ask the customer to carefully verify and re-enter the correct account number.
• Ensure the account number format matches the requirements for the selected country or region.
• Recommend the customer use an alternative valid account if the current details cannot be corrected.
• Avoid retrying the transaction until the correct account number is provided.
• Implement client-side validation to prevent the submission of incorrectly formatted or incomplete account numbers.