Description

The payment failed because the IBAN (International Bank Account Number) provided is invalid or incorrectly formatted. This error occurs when the IBAN does not meet the required structure, length, or checksum validation for the specified country.

Recommended Customer Message

Your payment could not be processed because the bank account number (IBAN) entered is invalid. Please double-check your IBAN and try again, or use a different payment method.

Root Cause

• Incorrect IBAN entered: The customer entered an invalid or incomplete IBAN for their bank account.
• Invalid format: The provided IBAN does not meet the country-specific structure or length requirements.
• Typographical errors: Mistakes such as missing characters, extra spaces, or incorrect characters were included in the IBAN.
• Unsupported country code: The IBAN contains a country code that is not supported for the transaction.

Troubleshooting and Solutions

• Ask the customer to carefully verify and re-enter the correct IBAN.
• Ensure that the IBAN follows the correct format for the respective country.
• Remove any unnecessary spaces or special characters before submitting the IBAN.
• Retry the transaction after confirming that the correct and valid IBAN has been provided.
• Recommend the customer contact their bank if they are unsure about their correct IBAN.