Description

The payment failed because a live bank account was used in a test environment. This error occurs when real bank account credentials are submitted while the payment system is operating in sandbox or test mode.

Recommended Customer Message

We were unable to process your payment. Please contact support for assistance.

Root Cause

• Live account used in test environment: The customer attempted to use a real bank account while the system was operating in test mode.
• Environment mismatch: Initiating transactions in test mode but using production/live bank account credentials.
• Incorrect account setup for testing: Sandbox or test account details were not used as required in the testing environment.
• Gateway enforcement: The payment gateway prevents real bank account details from being used in a non-production environment for security and compliance reasons.

Troubleshooting and Solutions

• Use sandbox or test bank account details while operating in test mode.
• Verify that the payment environment is correctly set to production before using live bank account details.
• Clearly separate and document the usage of test and live account environments to avoid confusion.
• Retry the transaction only after ensuring that the correct account type is used for the current environment.
• Review payment gateway documentation for guidelines on using appropriate test data in the sandbox environment.