Description

The payment failed because the bank account provided does not exist or cannot be found. This error occurs when the account details entered are incorrect, the account has been closed, or the bank cannot locate an account matching the provided information.

Recommended Customer Message

Your payment could not be processed because we were unable to locate the bank account. Please verify your account details and try again, or use a different payment method.

Root Cause

• Incorrect account details: The bank account number, IBAN, or other required details were entered incorrectly.
• Account does not exist: The provided account information does not correspond to any existing account at the specified bank.
• Account closed or deactivated: The bank account was closed or deactivated prior to the transaction attempt.
• Gateway validation failure: The gateway could not validate the existence of the account with the provided information.

Troubleshooting and Solutions

• Ask the customer to verify and re-enter their correct bank account details.
• Recommend the customer use an alternative bank account or payment method if the issue persists.
• Retry the transaction after confirming the accuracy and validity of the account details.
• Suggest that the customer contact their bank to confirm that the account is active and available for transactions.
• Implement validation checks on the payment form to ensure account details meet the correct format.