Description

The payment failed because the required account number was not provided or is missing from the transaction. This error occurs when mandatory payment details such as card number, bank account number, or other identifying information are left blank or not transmitted correctly.

Recommended Customer Message

Your payment could not be processed because the account number is missing. Please enter your complete account details and try again.

Root Cause

• Missing account number: The payer did not provide the required account number during the transaction process.
• Checkout form issue: The checkout form either did not enforce the mandatory data or did not correctly collect and transmit the account information to the server.
• User input error: The customer left required critical fields blank (e.g., card number, bank account number, billing address).
• Incorrect API request: If this is part of the API flow, the integration did not include the necessary account number field in the transaction request.

Troubleshooting and Solutions

• Instruct the customer to enter and verify their account number before retrying the transaction.
• Ensure the payment form or checkout collects all required fields, including the account number, and validates the input before submission.
• Review and update API request structures to include the necessary account details as per gateway specifications.
• Provide clear error messages on the payment form to inform users of missing mandatory details.
• If the required information is already passed, contact the payment gateway support team to confirm the additional details needed.