Description

The payment failed due to regulatory restrictions or compliance requirements. This error occurs when the transaction violates regional or international regulations, the payer or transaction is flagged under financial compliance rules, or the transaction falls under restricted categories prohibited by law.

Recommended Customer Message

Your payment could not be processed due to regulatory restrictions. Please try a different payment method or contact support for assistance.

Root Cause

• Regulatory restrictions enforced: The transaction violates specific regional or international regulatory guidelines.
• Compliance flags: The payer's account, transaction type, or country is flagged under financial compliance regulations.
• Restricted transaction category: The transaction falls under restricted categories prohibited by local or international laws (e.g., sanctions, embargoes).
• Payment processor limitations: The processor has blocked the transaction to comply with legal obligations and regulatory frameworks (e.g., AML, OFAC, EU sanctions).

Troubleshooting and Solutions

• Verify if the transaction involves restricted countries, industries, or transaction types and adjust payment options accordingly.
• Review merchant payment gateway settings to ensure transactions are compliant with regional laws and regulatory standards.
• Consult the payment gateway's compliance team to understand the specific reason for the regulatory block.
• Suggest the customer try an alternative payment method that complies with the relevant regulations.