Description

The payment operation failed because the payment gateway experienced a technical issue. This typically occurs when the gateway is temporarily unavailable, the payment method service is experiencing issues, or the processor is unable to handle the transaction. The failure may be transient, and retrying later often resolves it.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again in a few minutes. If the problem continues, you may try a different payment method.

Root Cause

• Payment method service issue: The selected payment method is currently experiencing service issues or is not supported.
• Temporary technical issues: Network downtime or processing delays at the payment gateway or acquiring bank.
• Processor-related issues: The acquiring bank or payment processor is unable to handle the transaction at this time due to internal constraints.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, as this may be a temporary issue.
• Suggest using an alternative payment method if the transaction continues to fail.
• Ensure all required payment information is correctly entered and meets the expected format.
• Monitor the payment gateway status and contact their support if the issue persists across multiple transactions.
• Recommend the customer contact their bank to check for any transaction holds or payment restrictions on their account.