Description

The payment failed due to a generic processing error. This occurs when the payment gateway encounters an unspecified issue, experiences temporary technical problems, or receives invalid or incomplete payment information. The exact cause may not be immediately clear.

Recommended Customer Message

Your payment could not be completed. Please verify your payment details and try again. If the issue persists, try a different payment method or contact support.

Root Cause

• Generic processing failure: The payment gateway encountered an unspecified error during the transaction.
• Temporary technical issues: Momentary service interruptions or network problems affected the transaction flow.
• Invalid or incomplete payment information: Missing or incorrectly entered payment details caused the transaction to fail.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, as the issue may be temporary.
• Recommend using a different payment method if the issue persists.
• Ensure that all required payment details are entered correctly and completely.
• Contact the payment gateway support team for detailed diagnostics if failures continue.
• Suggest the customer contact their bank to understand the reason for the decline and resolve any account restrictions.