Description

The payment failed because the selected payment method, transaction type, or configuration is not supported. This error occurs when the payment option is not enabled, the transaction type is not allowed, or the gateway does not support the specified currency, region, or payment method.

Recommended Customer Message

Your selected payment method is not supported. Please choose a different payment method to complete your transaction.

Root Cause

• Unsupported payment method: The chosen payment option is not enabled or supported by the payment gateway or merchant account.
• Unsupported transaction type: The transaction type (e.g., recurring payment, international payment) is not allowed under the current merchant configuration.
• Gateway restrictions: The payment processor or gateway does not support the selected currency, region, or transaction type.
• Incorrect configuration: The payment gateway account is not set up to accept the chosen payment method or transaction type.
• Payment method expired or restricted: The customer's selected wallet or card is no longer active or has been limited by the issuer.

Troubleshooting and Solutions

• Verify and update the payment gateway configuration to ensure all desired payment methods and transaction types are enabled.
• Check if the selected transaction type (e.g., recurring, one-time, international) is supported by the payment gateway and merchant account.
• Advise the customer to choose a different, supported payment method to complete the transaction if the issue persists.
• Reach out to the payment gateway to explore enabling additional payment methods or transaction types.
• Suggest the customer contact their bank to understand the reason for the decline and resolve any account restrictions.
• Clearly display supported payment methods during checkout to guide customers and prevent transaction failures.