Description

The payment failed due to an unknown or unclassified error from the payment gateway. This occurs when the gateway returns an error without a detailed explanation, an unhandled exception occurs during processing, or third-party systems experience temporary issues.

Recommended Customer Message

We're sorry — your payment could not be completed due to an unexpected issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Unclassified error: The gateway returned an unspecified error without a detailed explanation.
• Unexpected system behavior: An unhandled exception or unknown failure occurred during transaction processing.
• Third-party integration issues: External systems involved in payment processing might be experiencing downtime or instability.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, as the issue may be temporary.
• Recommend using an alternative payment method to complete the transaction.
• Review transaction logs and API responses to check for any hidden error patterns or failures.
• Contact the payment gateway support team for clarification and assistance in identifying the root cause of the unknown error.