Description

The payment failed because required contact information is missing or invalid. This error occurs when the customer does not provide valid or complete contact details needed for identity verification processes such as OTP, email confirmation, or phone verification.

Recommended Customer Message

Your payment could not be processed because required contact information is missing. Please update your contact details and try again.

Root Cause

• Missing or invalid contact information: The customer did not provide valid or complete contact details required for identity verification.
• Incorrect data format: The provided contact information (e.g., email address or phone number) does not meet format validation requirements.
• Mandatory fields left blank: Required fields such as email, phone number, or address were not filled out.
• Verification dependencies: Accurate contact details are needed to trigger verification processes like OTP, email confirmation, or phone verification.

Troubleshooting and Solutions

• Ask the customer to verify and update their contact information, ensuring all required fields are completed correctly.
• Ensure that all necessary contact fields are enabled and collected mandatorily from customers in the checkout.
• Ensure that the email address and phone number provided are valid and formatted correctly.
• Retry the transaction only after valid contact details have been provided.
• Inform the customer that accurate contact information is critical for processing payments and identity verification.
• Implement form validation to prevent submission of incomplete or incorrectly formatted contact details.