Description

The contactless payment could not be completed and requires a fallback to another method. This error occurs when the transaction amount exceeds contactless limits, the card issuer requires additional authentication, or there are technical issues with the contactless reader.

Recommended Customer Message

Your contactless payment could not be processed. Please insert your card and enter your PIN, or try a different payment method.

Root Cause

• Contactless limit exceeded: The transaction amount exceeded the allowed limit for contactless payments, triggering a fallback to another method.
• Card issuer security policy: The issuer requires additional authentication for certain transactions, disabling contactless for this attempt.
• Technical issues with contactless reader: The payment terminal failed to properly read the card using contactless mode.
• Fallback not completed: The customer did not proceed with the fallback method (chip insert, PIN entry, or swipe).

Troubleshooting and Solutions

• Recommend using a different payment method if the issue persists.
• Advise the customer to retry using an alternative card entry method, such as inserting the card and entering their PIN or swiping the card.
• Ensure the payment terminal is functioning correctly and supports fallback handling.
• If this issue occurs frequently, consider reviewing terminal settings or contacting the payment gateway for troubleshooting.