Description

The payment failed because the billing agreement has been canceled. This error occurs when the customer has terminated the agreement, the payment provider has revoked it, the agreement has expired, or the linked payment method is no longer valid.

Recommended Customer Message

Your payment could not be processed because your billing agreement is no longer active. Please set up a new billing agreement or use a different payment method.

Root Cause

• Customer-initiated cancellation: The customer intentionally terminated the billing agreement with the payment provider.
• Provider-initiated termination: The agreement was canceled due to non-compliance, inactivity, or policy changes.
• Agreement expired: The billing agreement reached its expiration date and was not renewed.
• Invalid linked payment method: The underlying payment method was removed or became inactive, leading to automatic agreement cancellation.

Troubleshooting and Solutions

• Advise the customer to verify the status of their billing agreement directly with their payment provider.
• Request the customer to create a new billing agreement if they wish to continue using recurring payments.
• Suggest using an alternate payment method to complete the current transaction.
• Verify the payment gateway integration to ensure it accurately reflects billing agreement statuses before initiating transactions.
• Contact the payment gateway support team to review the agreement history and confirm its cancellation details if needed.