Description

The payment failed due to an issue with the billing agreement. This error occurs when the agreement is invalid or expired, the setup was not properly finalized, the payment provider has updated their policies, or the customer has revoked or modified the agreement.

Recommended Customer Message

Your payment could not be processed due to an issue with your billing agreement. Please verify your agreement status with your payment provider or set up a new agreement.

Root Cause

• Invalid or expired agreement: The customer's billing agreement has expired or is no longer valid for processing payments.
• Incomplete setup: The agreement was not properly finalized or confirmed with the payment provider.
• Policy changes: The provider may have updated their terms or requirements, affecting the validity of existing agreements.
• Customer modifications: The customer may have canceled or altered their billing agreement, impacting recurring payments.

Troubleshooting and Solutions

• Ask the customer to verify and update their billing agreement details directly with their payment provider.
• Recommend the customer reauthorize or set up a new billing agreement if the current one is invalid.
• Retry the transaction after confirming that a valid billing agreement is in place.
• Review your payment system integration to ensure proper handling and validation of billing agreements.
• If the issue persists, consult the payment provider's support team for further assistance.