Description

The payment failed because the recurring payment mandate has exceeded its allowed limits. This error occurs when the transaction count or total amount limit has been reached, the mandate was not configured for the requested frequency or value, or the mandate validity has expired.

Recommended Customer Message

Your payment could not be processed because your recurring payment authorization has reached its limit. Please update your payment authorization or use a different payment method.

Root Cause

• Usage limit exceeded: The recurring payment mandate has surpassed the allowed transaction count or total amount limit set by the payment provider.
• Incorrect configuration: The mandate was not configured to handle the requested transaction frequency or value.
• Mandate expired: The mandate has reached its end date or validity period, preventing further transactions.
• Provider restrictions: Restrictions imposed by the payment provider or regional regulations limit the mandate's usage.

Troubleshooting and Solutions

• Advise the customer to review and, if required, update the mandate details with their payment provider.
• Suggest initiating a new mandate with updated transaction limits to support future payments.
• Retry the transaction only after confirming that the mandate's limits have been adjusted or reset.
• Contact the payment gateway provider for assistance in reviewing the mandate configuration and resolving limit-related issues.