Description

The payment could not be processed because the country is not supported by the payment gateway. This error occurs when the gateway does not operate in your region, country restrictions have been imposed, or the merchant account has incorrect country settings.

Recommended Customer Message

We were unable to process your payment at this time. Please try a different payment method.

Root Cause

• Unsupported merchant country: The payment gateway does not support processing payments from your registered country.
• Country restrictions imposed: Your country is restricted due to regulatory, compliance, or business policy reasons.
• Incorrect country configuration: Your payment gateway account settings may have an incorrect or unsupported country selected.
• Limited gateway coverage: The payment gateway does not offer services in your region or country.

Troubleshooting and Solutions

• Verify the payment gateway account settings to ensure the correct country is configured.
• Contact the payment gateway support team to check if services are available in your country and resolve any restrictions.
• If the gateway does not support your country, explore alternative payment providers that operate in that region.
• Inform customers about the unavailability of payment processing and suggest alternative payment methods.
• Retry the transaction only after confirming that the merchant account is registered in a supported country.