Description

The payment could not be processed because the selected currency is not supported by the payment processor. This error occurs when the acquirer does not support the currency, the merchant account is not configured for the currency, or the payment method does not support the selected currency.

Recommended Customer Message

Your payment could not be processed in the selected currency. Please try a different currency or payment method.

Root Cause

• Unsupported currency by acquirer: Your payment processor or acquirer does not support transactions in the selected currency.
• Configuration issue: The payment gateway account is not enabled for handling the specified currency.
• Gateway currency restrictions: The gateway does not allow transactions in the provided currency for the merchant's account.
• Payment method limitations: The payment method used does not support transactions in the chosen currency.

Troubleshooting and Solutions

• Reach out to gateway support to ensure the currency can be supported by the payment gateway and is enabled for your merchant account.
• Verify and update the merchant account settings to support the required transaction currencies.
• Recommend offering alternative currencies that are supported by the merchant's payment gateway and acquirer.
• Advise the customer to choose a different payment method that supports the selected currency.
• Clearly communicate supported currencies during the checkout process to prevent transaction failures.
• Retry the transaction only after ensuring currency compatibility between the payment method and the merchant account.