Description

The payment could not be processed because the payment gateway account is invalid or inactive. This error occurs when your account is deactivated, suspended, under review, or has incorrect credentials configured.

Recommended Customer Message

We were unable to process your payment at this time. Please try again later or use a different payment method.

Root Cause

• Inactive or invalid account: Your account is deactivated, suspended, or not properly configured for processing transactions.
• Account under review: The payment gateway has temporarily disabled the payment gateway account due to pending compliance or verification checks.
• Incorrect credentials: Invalid or outdated credentials are being used for payment processing.
• Gateway restrictions: The gateway has flagged or blocked your account due to policy violations or regulatory concerns.

Troubleshooting and Solutions

• Verify the payment gateway account status and ensure it is active and properly configured for processing transactions.
• Contact the payment gateway support team to resolve any account restrictions or reactivation requirements.
• Retry the transaction only after the merchant account is confirmed to be valid and active.
• Inform customers of the issue and provide alternative payment options if immediate resolution is not possible.
• Implement proactive monitoring to receive alerts on any changes to the merchant account status.