Description

The payment could not be processed because the payment gateway account is limited to test charges only. This error occurs when the account is not activated for live transactions, the setup is incomplete, verification is pending, or the gateway has enforced restrictions.

Recommended Customer Message

We were unable to process your payment at this time. Please try again later or use a different payment method.

Root Cause

• Account limited to test mode: The account is currently configured to process only test charges and is not activated for live transactions.
• Incomplete account setup: The required steps to activate the account for live transactions have not been completed.
• Pending verification: The payment gateway is awaiting required documents or compliance checks before enabling live charges.
• Gateway restrictions: The gateway has enforced limitations restricting the account to test charges only.

Troubleshooting and Solutions

• Verify the current status of the merchant account and complete all steps to activate live transaction capabilities.
• Submit any pending documentation or complete required verification processes with the payment gateway.
• Inform customers that their transactions have not been processed and provide alternative payment methods if possible.
• Contact the payment gateway support team to understand and resolve any account restrictions.
• Retry the transaction only after confirming that the merchant account is enabled for live processing.