Description

The payment could not be processed because the selected payment method is not supported. This error occurs when the payment method is not enabled, not supported by the gateway for your region, the integration is incomplete, or account restrictions prevent certain payment methods.

Recommended Customer Message

The selected payment method is not available. Please choose a different payment method to complete your transaction.

Root Cause

• Payment method not enabled: The selected payment method has not been enabled in the payment gateway configuration.
• Unsupported by gateway: The payment gateway does not support the selected payment method for your region or account type.
• Incomplete setup: The payment method integration is incomplete or improperly configured in the payment gateway or Chargebee system.
• Account limitations: The payment gateway account is restricted from using certain payment methods due to compliance or business policies.

Troubleshooting and Solutions

• Verify and update the payment gateway account settings to enable the required payment method.
• Contact the payment gateway support team to confirm if the selected payment method is supported and available.
• Recommend offering alternative payment methods to customers if the preferred option is not supported.
• Clearly communicate supported payment methods during the checkout process to avoid customer confusion.
• Retry the transaction only after confirming that the payment method has been successfully enabled and configured.