Description

The payment could not be processed because the payment gateway account setup is incomplete. This error occurs when the account has not been fully configured, regional setup steps are pending, there are connectivity issues, or verification requirements have not been completed.

Recommended Customer Message

We were unable to process your payment at this time. Please try again later or use a different payment method.

Root Cause

• Incomplete account setup: The payment gateway account has not been fully configured to process transactions.
• Regional configuration issues: The payment gateway requires specific setup steps based on your region that have not been completed.
• Connectivity issues: The payment gateway is unable to establish a stable connection with your integration.
• Pending compliance or verification: The payment gateway account is awaiting verification or completion of regulatory requirements.

Troubleshooting and Solutions

• Verify that the payment gateway account setup is complete and configured correctly for the region.
• Contact the payment gateway support team to check for any outstanding setup or compliance requirements.
• Ensure that the integration between your system and the payment gateway is properly configured and tested.
• Retry the transaction after confirming that all required setup steps have been completed.
• Implement regular account health checks to ensure the payment gateway setup remains valid and compliant.