Root Cause

• Incomplete account setup: The payment gateway account has not been fully configured to process transactions.
• Regional configuration issues: The payment gateway requires specific setup steps based on your region that have not been completed.
• Connectivity issues: The payment gateway is unable to establish a stable connection with your integration.
• Pending compliance or verification: The payment gateway account is awaiting verification or completion of regulatory requirements.

Troubleshooting and Solutions

• Verify that the payment gateway account setup is complete and configured correctly for the region.
• Contact the payment gateway support team to check for any outstanding setup or compliance requirements.
• Ensure that the integration between your system and the payment gateway is properly configured and tested.
• Retry the transaction after confirming that all required setup steps have been completed.
• Implement regular account health checks to ensure the payment gateway setup remains valid and compliant.