Description

The payment failed because the required authentication service (such as 3D Secure, Mastercard SecureCode, or Verified by Visa) is not supported by your payment system. This error occurs when the card issuer mandates this authentication, but the payment flow does not support it.

Recommended Customer Message

Your payment could not be processed because additional authentication is required. Please try a different card or payment method.

Root Cause

• Missing authentication support: Your payment gateway does not support Mastercard SecureCode, Verified by Visa, or other required authentication services.
• Mandatory SecureCode enforcement: The card issuer mandates SecureCode authentication, but the payment flow does not support this step.
• Payment gateway limitations: The current payment gateway integration does not handle SecureCode-enabled transactions.

Troubleshooting and Solutions

• Ask the customer to use a different card or payment method that does not require SecureCode authentication.
• Review and update your payment gateway configuration to support Mastercard SecureCode, Verified by Visa, or other authentication services if required.
• Clearly inform customers at checkout if certain card types are not supported to prevent failed transactions.
• Retry the transaction only after confirming that the payment system supports necessary authentication as required by the card.