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gateway

gateway.payment_method.card_cvv_disabled

The system does not support Mastercard SecureCode, leading to transaction declines for Mastercard cards. Please check with the customer if they can use a different card or payment method.

Recommended Customer Message

Please note that the merchant does not support Mastercard SecureCode, which has resulted in the decline of your transaction using a Mastercard.

Root Cause

  • Missing authentication support: Your payment gateway does not support Mastercard SecureCode, Verified by Visa, or other required authentication services.
  • Mandatory SecureCode enforcement: The card issuer mandates SecureCode authentication, but the payment flow does not support this step.
  • Payment gateway limitations: The current payment gateway integration does not handle SecureCode-enabled transactions.

Troubleshooting and Solutions

  • Ask the customer to use a different card or payment method that does not require SecureCode authentication.
  • Review and update your payment gateway configuration to support Mastercard SecureCode, Verified by Visa, or other authentication services if required.
  • Clearly inform customers at checkout if certain card types are not supported to prevent failed transactions.
  • Retry the transaction only after confirming that the payment system supports necessary authentication as required by the card.