Description

The payment failed because the CVV/CVC code entered does not match the code registered with the card issuer. This error occurs when the customer provides an incorrect, mistyped, or incomplete security code.

Recommended Customer Message

Your payment could not be processed because the security code (CVV) is incorrect. Please verify the code on the back of your card and try again.

Root Cause

• Incorrect CVV/CVC entered: The customer provided a wrong Card Security Code that does not match the code registered with the card issuer.
• Typographical errors: The CVV/CVC code was mistyped or incomplete.
• Fraud prevention measures: The card issuer flagged the transaction due to repeated incorrect CVV/CVC attempts.

Troubleshooting and Solutions

• Ask the customer to verify and re-enter the correct CVV/CVC code as printed on the card.
• Ensure the CVV/CVC code is entered without any extra spaces or invalid characters.
• Remove and re-add the saved card to update the CVV/CVC.
• Retry the transaction after correcting the CVV/CVC code.
• Recommend the customer contact the card issuer if the correct CVV/CVC is still being rejected.