Description

The payment failed because the card has been revoked by the issuer. This error occurs when the card has been reported lost or stolen, revoked due to fraud, part of security protocol enforcement, or replaced with a new card.

Recommended Customer Message

Your payment could not be processed because this card has been revoked. Please contact your card issuer or use a different payment method.

Root Cause

• Card reported lost or stolen: The cardholder reported the card as lost or stolen, and the issuer revoked it to prevent unauthorized transactions.
• Fraud-related revocation: The card was revoked by the issuer due to detected or suspected fraudulent activity.
• Security policy enforcement: The issuer revoked the card as part of their security protocols to protect the cardholder's account.
• Replacement issued: A new card has been issued, and the old card was revoked as part of the replacement process.

Troubleshooting and Solutions

• Advise the customer to contact their card issuer immediately to resolve the issue.
• Recommend using an alternative active payment card to complete the transaction.
• Confirm with the customer if they have received a replacement card and ask them to update their payment details accordingly.
• Ensure that deactivated or revoked cards are removed from saved payment methods to prevent further failed attempts.
• Clearly communicate the reason for transaction failure to help the customer take corrective actions quickly.