Description

The payment failed because the card has been suspended by the issuer. This error occurs when the card is temporarily blocked due to suspicious activity, overdue payments, security policy enforcement, or pending verification checks.

Recommended Customer Message

Your payment could not be processed because your card has been suspended. Please contact your card issuer to resolve the issue or use a different payment method.

Root Cause

• Suspicious activity detected: The issuer temporarily suspended the card due to suspected fraudulent transactions.
• Overdue payments or account issues: The cardholder's account has overdue balances or other financial issues requiring resolution.
• Security policy enforcement: The card was suspended by the issuer to protect the customer's account until further verification.
• Pending verification: The issuer suspended the card pending completion of required identity or compliance verifications.

Troubleshooting and Solutions

• Advise the customer to contact their card issuer immediately to resolve the suspension.
• Recommend using an alternative active payment method to complete the transaction.
• Ask the customer to confirm whether the suspension was due to overdue payments or suspicious activity.
• Do not retry the transaction until the customer confirms the card has been reactivated.