Description

The payment failed due to a temporary issue with the card. This error occurs when the card issuer is experiencing service disruptions, the card is under review, there is payment network instability, or high transaction volume is causing delays.

Recommended Customer Message

Your payment could not be processed due to a temporary issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Temporary bank-side issues: The card issuer is experiencing temporary service disruptions or processing delays.
• Card under review or flagged: The card has been temporarily restricted due to suspicious activity or internal security checks by the issuer.
• Payment network instability: Issues in the payment processing network are affecting transaction authorization.
• High transaction volume: The card issuer is handling a high volume of transactions, causing delays or timeouts in processing.

Troubleshooting and Solutions

• Retry the transaction after a short interval to allow any temporary issues to resolve.
• Suggest using a different card or payment method if the problem persists.
• Recommend the customer contact their card issuer to check for any temporary restrictions or account holds.
• Clearly communicate the reason for the transaction failure and suggest corrective steps.
• Monitor transaction patterns and escalate to the payment gateway if frequent temporary issues occur.