Description

The payment failed because the payment method is invalid. This error occurs when the payment method is not accepted, has expired or been deactivated, contains incorrect details, or has been blocked by the issuer.

Recommended Customer Message

Your payment could not be processed because the payment method is invalid. Please verify your payment details or use a different payment method.

Root Cause

• Invalid or unsupported payment method: The selected payment method is not accepted by the merchant or payment gateway.
• Expired or deactivated payment method: The payment method is no longer valid or has been deactivated by the issuer.
• Incorrect payment details: The payment method information provided is incomplete or incorrect.
• Payment method blocked: The issuer or payment gateway has blocked the payment method due to security, risk, or policy reasons.

Troubleshooting and Solutions

• Ask the customer to verify and re-enter valid payment details.
• Recommend using a different and supported payment method to complete the transaction.
• Suggest the customer contact the payment method provider or bank to check for any restrictions or deactivation.
• Remove and re-add the payment method if previously saved details are outdated.
• Retry the transaction after ensuring the payment method is active and valid.