Description

The payment failed because one or more payment fields are in an invalid format. This error occurs when payment details such as card number, expiration date, or CVV are entered incorrectly, mandatory fields are missing, or invalid characters are used.

Recommended Customer Message

Your payment could not be processed because some information was entered incorrectly. Please verify your payment details and try again.

Root Cause

• Incorrect data format: One or more payment fields (card number, expiration date, CVV) were entered in an invalid or unsupported format.
• Missing mandatory fields: Required payment fields were left blank or incomplete.
• Invalid character usage: Non-numeric characters or special symbols were used in fields that require numeric input.
• Inconsistent formatting: The provided values do not meet the expected formatting standards defined by the payment gateway.

Troubleshooting and Solutions

• Ask the customer to verify and ensure all required payment fields (card number, expiration date, CVV) are entered correctly and completely.
• Use the correct format for each field (e.g., MM/YY for expiration date, 3 or 4 digits for CVV).
• Avoid using invalid characters or spaces in numeric fields.
• Retry the transaction after correcting the format of the payment details.
• Implement input validation on the payment form to prevent submission of improperly formatted data.