Description

The payment failed because the payment method could not be found. This error occurs when the payment method has been removed or deleted, the provided details are incorrect, or there is a synchronization issue between the merchant system and the payment gateway.

Recommended Customer Message

We could not find your payment method on file. Please verify your payment details or add a new payment method.

Root Cause

• Payment method removed or deleted: The payment method was removed from the customer's account or the payment gateway.
• Incorrect payment details: The payment method information provided is incomplete or contains errors.
• Gateway synchronization issue: The payment method was not properly synced between the merchant system and the payment gateway.

Troubleshooting and Solutions

• Ask the customer to verify that the correct payment details have been provided.
• Ensure the payment method is still active and available in the system.
• Retry the transaction after confirming or updating the payment method details.
• Recommend using a different payment method if the current one cannot be found or recovered.
• Contact the payment processor if the issue persists despite correct information.