Description

The payment failed because the payment method has not been activated. This error occurs when the activation or verification process is incomplete, manual approval is required, required setup steps are pending, or an activation link or token has expired.

Recommended Customer Message

Your payment method has not been activated. Please complete the activation process and try again, or use a different payment method.

Root Cause

• Payment method not activated: The selected payment method has not completed the activation or verification process.
• Manual activation required: Some payment methods require manual approval or verification by the gateway.
• Incomplete setup: Required setup steps for enabling the payment method in the gateway are pending.
• Expired activation link or token: The activation process was initiated but not completed within the required time frame.

Troubleshooting and Solutions

• Ensure that the payment method is accepted and is configured correctly in your payment gateway account.
• Contact the payment gateway or support team if the activation process cannot be completed.
• Ask the customer to complete the activation or verification process for the selected payment method.
• Verify the payment method status in Chargebee and the payment gateway dashboard.
• Retry the transaction after successfully activating the payment method.
• Remove and re-add the payment method if activation remains incomplete or fails.