Description

The payment failed due to a technical issue at the payment processor (acquirer). This error occurs when the acquirer's systems encounter an error, network connectivity is disrupted, or the acquirer is experiencing high traffic or maintenance.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Technical failure at acquirer: The payment processor responsible for handling the transaction encountered a system error.
• Acquirer network connectivity issues: Communication between the payment gateway and the acquiring bank was disrupted.
• High transaction load or maintenance: The acquirer's systems may be experiencing heavy traffic or undergoing maintenance.
• Acquirer service limitations: The acquirer may not fully support the transaction type or payment method at the time of processing.

Troubleshooting and Solutions

• Ask the customer to retry the transaction after some time.
• Recommend using a different payment method if the issue persists.
• Monitor Chargebee's or the gateway's status page or official communications for outage or maintenance notifications.
• If the issue occurs frequently, contact Chargebee Support for detailed insights and resolution timelines.