Description

The payment failed due to a technical issue with the bank account. This error occurs when the account details are invalid or incorrectly formatted, the account has status issues, the bank encountered a system error, or the account type does not support the transaction.

Recommended Customer Message

Your payment could not be processed due to an issue with your bank account. Please verify your account details and try again, or use a different payment method.

Root Cause

• Invalid or incorrect bank account details: The account number, IFSC/IBAN, or other required details are incorrect or improperly formatted.
• Account status issues: The customer's bank account is closed, frozen, or otherwise restricted from processing transactions.
• Bank system error: The issuing bank encountered a technical issue while processing the transaction request.
• Unsupported bank account type: The bank account does not support the requested transaction type (e.g., direct debit, ACH).

Troubleshooting and Solutions

• Advise the customer to verify their bank account details and correct any inaccuracies before retrying the transaction.
• Recommend contacting the customer's bank to check for account restrictions or status-related issues.
• Suggest using an alternative payment method if the issue persists.
• Monitor transaction logs for recurring issues and escalate to the payment gateway if the error frequently occurs.