Description

The payment failed due to an encryption error during transaction processing. This error occurs when encryption keys are invalid, expired, or missing, when data is improperly encrypted, when there is an encryption protocol mismatch, or when there are server-side configuration issues.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again later or use a different payment method.

Root Cause

• Invalid or missing encryption keys: The transaction request could not be securely processed due to missing or expired encryption certificates or keys.
• Corrupted or improperly formatted data: The data sent in the transaction payload was not correctly encrypted, leading to decryption failure at the gateway.
• Date/time setup issues: Your server-side date/time is not set up correctly, causing certificate validation failures.
• Mismatch in encryption protocols: The client system and payment gateway are using incompatible or outdated encryption protocols.
• Security configuration errors: Incorrect configuration of encryption libraries or certificates on the client or server side.

Troubleshooting and Solutions

• Verify that all encryption keys and certificates used for transaction processing are valid, properly configured, and not expired.
• Ensure that transaction data is correctly encrypted before sending it to the gateway.
• Check the server-side date/time configuration.
• Confirm that both client systems and the gateway support compatible and up-to-date encryption protocols (e.g., TLS 1.2 or higher).
• Retry the transaction only after resolving encryption configuration issues.
• If the problem persists, contact Chargebee Support to investigate and resolve any server-side encryption issues.