Description

The payment failed due to inconsistent or conflicting data in the transaction. This error occurs when there is a data mismatch between systems, incorrect transaction references are used, partial updates caused incomplete data, or integration errors caused inconsistencies.

Recommended Customer Message

Your payment could not be completed due to a processing issue. Please wait a moment and try again, or use a different payment method.

Root Cause

• Data mismatch between systems: The transaction data shared between the gateway and the processor is inconsistent or incomplete.
• Incorrect or outdated transaction references: Transaction IDs or authorization codes provided in the request do not match the processor's records.
• Partial transaction updates: An earlier attempt to process or update the transaction was interrupted, resulting in incomplete or conflicting data.
• Integration or API issues: Errors in how data is passed between the merchant system, gateway, and processor caused inconsistencies.

Troubleshooting and Solutions

• Verify all transaction-related details (transaction IDs, payment method tokens, authorization codes) before retrying.
• Ensure that the system sending transaction data is using up-to-date and accurate information.
• Contact the payment gateway support team to investigate and reconcile any discrepancies in transaction records.
• Implement safeguards to prevent incomplete or conflicting data submissions in transaction workflows.
• Advise the customer to wait for confirmation before retrying to avoid potential duplicate charges.