Description

The payment failed because the creditor information provided is invalid or incomplete. This error occurs when the Creditor Identifier is incorrectly formatted, mandatory fields are missing, the information is outdated, or it does not comply with regulatory requirements.

Recommended Customer Message

We were unable to process your payment at this time. Please try again later or use a different payment method.

Root Cause

• Incorrect Creditor Identifier: The creditor information submitted in the transaction request is invalid or does not comply with the required format.
• Missing or malformed creditor details: Mandatory fields for creditor identification are missing or improperly structured.
• Outdated or deactivated creditor information: The provided creditor details are no longer valid or have been deactivated by the payment processor.
• Non-compliance with regulations: The Creditor Identifier does not meet the regulatory standards required for processing direct debits (e.g., SEPA requirements).

Troubleshooting and Solutions

• Verify that the Creditor Identifier is accurate and correctly formatted according to the payment scheme requirements.
• Update the creditor details in the system if there have been recent changes to the registered information.
• Retry the transaction only after ensuring that all required creditor information is valid and complete.
• If the issue persists, contact the payment gateway or financial institution to verify and obtain the correct Creditor Identifier.
• Implement validation rules in the transaction workflow to prevent submission of incorrect or incomplete creditor data.