Description

The payment failed because the request contains invalid parameters or is malformed. This error occurs when required fields are missing or invalid, when unsupported payment methods or transaction types are used, when resource identifiers are incorrect, or when the API request structure does not match expectations.

Recommended Customer Message

We were unable to process your payment at this time. Please try again or contact support.

Root Cause

• Incorrect request parameters: The required fields are missing, invalid, or in an invalid format in the API or payment request.
• Unsupported payment method or transaction type: The request attempted to use a payment method or transaction feature not supported by the gateway.
• Invalid resource identifiers: The request referenced an incorrect identifier (e.g., invalid customer ID, payment method ID).
• Malformed API request: The structure of the API call does not match the expected schema defined by the payment gateway.

Troubleshooting and Solutions

• Review the API documentation or integration guidelines to ensure all required parameters are correctly included and properly formatted.
• Check if all the required parameters are being collected during the checkout process and passed on to Chargebee or the payment gateway.
• Contact Chargebee Support if you need to validate this within Chargebee's integration with the payment gateways.