Description

The payment failed because the transaction code is invalid or not supported. This error occurs when mandatory fields are missing, field values are incorrect or improperly formatted, the transaction code is not supported by the payment network, or the file format does not match specifications.

Recommended Customer Message

We were unable to process your payment at this time. Please try again or contact support.

Root Cause

• Mandatory fields missing: The transaction file lacks one or more required fields needed for successful processing.
• Incorrect field values: Certain fields contain invalid or improperly formatted data that do not comply with interbank or payment gateway specifications.
• Invalid transaction codes: The transaction code used is incorrect or not supported by the payment network.
• Schema or specification mismatch: The file format or field values do not align with the latest submission requirements of the payment processor.

Troubleshooting and Solutions

• Review the submission file to ensure all mandatory fields are present and correctly populated.
• Verify that the transaction codes used are valid and supported by the payment network and gateway.
• Update the file structure to match the latest interbank or payment gateway specifications.
• Implement automated validation tools to check the correctness of data before submission.
• Retry the transaction only after correcting all validation errors in the submission file.
• Contact the payment gateway support team for clarification on accepted transaction codes and file formats if needed.