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gateway.technical.issuer_unavailable

There was a technical issue. This suggests that the issuer's host system may be down or there was a loss of connectivity. Advise the customer to retry the payment once the connection issues have been resolved or use a different card if the issue persists.

Recommended Customer Message

We faced a technical issue. Please try again with the same card, or use a different card.

Root Cause

  • Issuer's system temporarily unavailable: The card issuer's servers are down, preventing authorization of transactions.
  • Network communication failure: The payment gateway is unable to establish a connection with the issuer's systems.
  • Issuer undergoing maintenance or updates: Scheduled or unscheduled maintenance is affecting the issuer's transaction processing capabilities.
  • High network traffic or system overload: The issuer's systems are overwhelmed with requests, leading to unavailability.

Troubleshooting and Solutions

  • Ask the customer to retry the transaction after a short wait using the same card.
  • Recommend switching to a different payment method or card if the problem persists.
  • Monitor the payment gateway's status page for updates on outages.
  • If this issue occurs frequently, contact the payment gateway support team for further investigation.