Description

The payment failed due to network downtime. This error occurs when the downstream processing network is experiencing issues, there is scheduled or unscheduled maintenance, high network load causes service interruptions, or there is potentially an issue with the payment method itself.

Recommended Customer Message

We're sorry — your payment could not be completed due to a technical issue. Please try again in a few minutes or use a different payment method.

Root Cause

• Downtime experienced by downstream system: Downstream processing network is experiencing temporary issues.
• Scheduled or unscheduled maintenance: The payment gateway may be undergoing maintenance or facing an unplanned outage.
• High network load: Increased traffic or bandwidth limitations have caused service interruptions.
• Payment method issue: Although this is less likely, there can be an issue with the payment method itself.

Troubleshooting and Solutions

• Retry the transaction after some time.
• Monitor Chargebee's or the gateway's status page or incident reports for real-time updates on service restoration.
• Recommend using alternative payment methods if the issue persists.
• Contact Chargebee Support if downtime continues beyond the expected resolution time.