Root Cause

• Payment processor network unavailable: The processor is experiencing downtime, preventing transactions from being processed.
• Feature or service temporarily disabled: The processor is currently unable to provide a specific capability required for the transaction.
• Processor undergoing maintenance: Scheduled or unplanned maintenance activities are affecting transaction processing.
• High transaction load or system failures: Overload or infrastructure issues at the processor have temporarily disabled certain services.

Troubleshooting and Solutions

• Inform the customer about the temporary unavailability and ask them to retry the transaction later.
• Recommend using an alternative payment method if the transaction is time-sensitive.
• Monitor the payment gateway/processor status pages or official communication channels for updates on issue resolution.
• Contact the payment gateway support team if the issue persists or occurs frequently.
• Set up a backup gateway in Chargebee with a different provider to use as a backup in such instances.